Blackburn Studios

• Blackburn Studios - Front Door (New Creator Application)
• Blackburn Studios - Raise Your Hand (Representative Application)
• Blackburn Studios - Step Up (Representative Promotion Application)
• Blackburn Studios - Get Paid (Profit Participation Agreement)

Built By Besties

• Built by Besties - New Seller Application
• Built by Besties - Seller Product Listing

Support, Contacts & Escalations

Contact the.team

Every single email to the.team@blackburnhq.com (aka any of the aliases below) creates a ticket in Tidio to help us manage the work as a team.

The following Blackburn HQ email aliases route to the.team@blackburnhq.com:

General and support

• hello@blackburnhq.com — general questions and first contact
• help@blackburnhq.com — help requests
• support@blackburnhq.com — customer, creator, and operational support

Blackburn Studios and creators

• creators@blackburnhq.com — creator questions and creator-related communication
• studios@blackburnhq.com — Blackburn Studios communication
• studio@blackburnhq.com — alternate Blackburn Studios address
• hands.up@blackburnhq.com — leadership interest and “raise your hand” communication
• partners@blackburnhq.com — partnerships and collaboration inquiries

Built by Besties Sellers

• builtbybesties@blackburnhq.com — Built by Besties seller, product, listing, and program-related communication

Finance and Administration

• finance@blackburnhq.com — financial questions and documentation
• payroll@blackburnhq.com — contractor payments and payroll-related communication
• reviews@blackburnhq.com — reviews, testimonials, and related follow-up

How should leaders use the aliases?

Leaders should use the address that most closely matches the subject of the message. All messages are managed through the.team, so they do not need to monitor every alias separately.

The aliases help with:

• Clear routing
• Consistent external communication
• Tidio ticket organization
• Easier filtering and reporting
• Keeping individual email accounts out of shared support processes

Escalation process

Blackburn Studios - Major escalation form

Use the major escalation form when someone experiences a serious TikTok issue, particularly:

• TikTok account ban
• Account suspension
• Major platform violation
• Live access removal
• Shop access restriction
• Issue that threatens their ability to participate or earn
• Serious matter that cannot be resolved through ordinary support

The form captures enough information for leadership to understand and act on the issue, including:

• Creator name
• TikTok username
• Contact email
• Type of restriction or violation
• Date it occurred
• Screenshot or notice received
• Actions already taken
• Appeal status
• Relevant deadlines
• Immediate support needed