Shipping policy

SHIPPING AND DELIVERY POLICY

Effective Date: August 31, 2026
Last Updated: September 20, 2026

This Shipping and Delivery Policy explains how products purchased from Blackburn HQ Inc. are produced, delivered, and shipped.

1. Digital Products

Digital products do not require physical shipping.

Digital products may be delivered through:

An email containing a download link;
A customer account or online portal;
An access link displayed after checkout; or
Another electronic delivery method identified on the product page.

Digital access is ordinarily provided within minutes after successful payment. Please allow up to 24 hours for automated processing and check your spam, junk, promotions, and filtered folders.

Customers are responsible for providing a complete and accurate email address during checkout.

If you have not received your digital product within 24 hours, contact hello@blackburnhq.com with your name, order number, and the email address used for the purchase.

Digital products are not subject to shipping charges. If Blackburn HQ mistakenly charges you a physical-product shipping fee for an order containing only digital products, contact us so we can review and correct the charge.

2. Services, Coaching, and Appointments

Coaching, consulting, appointments, workshops, memberships, and other services are not physically shipped.

Booking instructions, meeting links, access information, or participation details will be delivered electronically to the email address provided during checkout or booking.

3. Print-on-Demand Products

Most Blackburn HQ physical merchandise is produced on demand after an order is placed. These products are not generally stored as finished inventory before purchase.

Print-on-demand production ordinarily takes approximately 2–7 business days before the order is transferred to a shipping carrier.

Production may take longer because of:

Product or material availability;
Large or complex orders;
Quality-control inspections or required reprints;
Seasonal or holiday demand;
Production-facility delays;
Severe weather or emergencies; or
Circumstances outside our reasonable control.

Production time is separate from carrier transit time.

4. Creator- and Partner-Fulfilled Products

Certain physical products may be produced or shipped by independent creators, manufacturers, or fulfillment partners.

These products may ship from different facilities or geographic locations. The production and delivery estimate shown on the applicable product page or during checkout applies to that item.

Blackburn HQ remains available to assist with qualifying order problems even when a product is produced or shipped by a fulfillment partner.

5. Estimated U.S. Delivery Timeframes

For most standard print-on-demand orders delivered within the United States:

Production: Approximately 2–7 business days;
Carrier transit: Approximately 2–8 business days; and
Estimated total delivery: Approximately 4–15 business days after the order is successfully submitted for production.

The exact estimate may vary by product, shipping method, fulfillment location, and destination.

Deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, remote areas, or PO boxes may require additional time.

Business days are Monday through Friday, excluding federal holidays and carrier-observed holidays.

All delivery dates are estimates unless an express written guarantee is displayed during checkout.

6. International Shipping

International shipping is available only for destinations and products supported during checkout.

For international print-on-demand orders:

Production: Approximately 2–7 business days; and
Carrier transit: Commonly 10–30 business days after production.

International delivery may take longer because of customs inspections, carrier operations, local postal systems, import requirements, weather, or other conditions outside our control.

Availability of international shipping for one product does not guarantee availability for every product.

7. Shipping Charges

Shipping charges are calculated and displayed during checkout based on factors such as:

Product type and quantity;
Package size and weight;
Fulfillment provider;
Shipping destination;
Selected delivery method; and
Current carrier rates.

The shipping amount displayed and accepted during checkout is part of the total purchase price.

Shipping charges are generally nonrefundable after an order enters production or fulfillment, except when Blackburn HQ causes a verified billing or shipping error or when a refund is required by applicable law.

8. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country or carrier.

Unless expressly collected during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Blackburn HQ does not control or determine these charges. Customers are responsible for understanding the import requirements that apply in their location.

9. Order Processing and Address Accuracy

Customers are responsible for providing a complete and accurate:

Recipient name;
Street address;
Apartment, unit, or suite number;
City, state, province, and postal code;
Country;
Email address; and
Telephone number when required by the carrier.

Please review this information carefully before submitting an order.

If you discover an address error, contact hello@blackburnhq.com immediately. We will attempt to correct the address, but we cannot guarantee that a change will be possible after an order has entered production or fulfillment.

Blackburn HQ is not responsible for delays or failed delivery caused by an incomplete or incorrect address provided by the customer.

If an order is returned because of an incorrect address, refused delivery, or failure to collect the package, additional shipping charges may apply before the order can be reshipped.

10. Tracking Information

When tracking is available, tracking information will be sent to the email address provided during checkout after the carrier accepts the shipment.

Tracking may take 24–72 hours to display movement after a shipping label is created.

Some shipping methods, destinations, or fulfillment providers may offer limited tracking or no end-to-end tracking.

A shipping-label notification does not necessarily mean that the carrier has physically collected the package. Tracking will update after the carrier scans the shipment into its network.

11. Split Shipments

Orders containing multiple products may be produced by different facilities or fulfillment partners. Items may therefore:

Arrive in separate packages;
Ship on different dates;
Use different carriers;
Have separate tracking numbers; or
Arrive in a different order than they appeared at checkout.

Receiving only part of an order does not necessarily mean that the remaining items are missing. Please review all available tracking information before contacting us.

12. Delays

Production and delivery dates are estimates and are not guaranteed unless expressly identified as guaranteed during checkout.

Blackburn HQ is not responsible for reasonable delays caused by carriers, customs agencies, severe weather, natural disasters, labor disruptions, supply shortages, security events, incorrect customer information, or other circumstances outside our reasonable control.

If we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information.

A carrier or production delay does not automatically qualify an order for cancellation or refund after production has begun. This does not limit any right that cannot legally be waived.

13. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct;
Check all entrances, mailboxes, parcel lockers, and secure delivery areas;
Ask members of your household, neighbors, building staff, or property management;
Allow up to two business days, because some carriers scan packages before final delivery; and
Contact the carrier using the tracking number.

If the package is still missing, contact hello@blackburnhq.com promptly with your order number and tracking information. We will review the matter and assist with an available carrier or fulfillment-provider claim when appropriate.

A replacement or refund is not automatic when tracking records show successful delivery, but each reported case will be reviewed based on the available evidence and applicable law.

14. Lost Shipments

If tracking has not updated for an extended period or the package has not arrived by the estimated delivery date, contact us at hello@blackburnhq.com.

Please report a potentially lost shipment within 30 days after the estimated delivery date so that we can investigate with the carrier or fulfillment provider.

Depending on the investigation and available fulfillment options, an approved claim may result in:

A replacement;
A reshipment;
A correction; or
A refund when replacement is unavailable or inappropriate.

15. Damaged, Defective, or Incorrect Products

If a physical product arrives damaged, defective, misprinted, materially different from the item ordered, or incorrect because of an error by Blackburn HQ or its fulfillment partner, contact us within 30 days of delivery.

Please include:

Your name and order number;
A description of the problem;
Clear photographs of the product;
A photograph of the shipping label;
Photographs of the packaging when relevant; and
Any other information reasonably needed to verify the issue.

Approved claims may be resolved through a replacement, correction, or refund in accordance with our Return and Refund Policy.

Do not send a product back unless Blackburn HQ provides return instructions.

16. Final-Sale Policy

Except for the limited circumstances described in our Return and Refund Policy or where required by law, all sales are final.

Shipping delays, buyer’s remorse, ordering the wrong size or color, providing an incorrect address, or failing to collect a delivered package do not ordinarily qualify for a refund.

Nothing in this policy limits a consumer right that cannot legally be waived.