Refund policy

Return and Refund Policy

Effective August 31, 2026
Last updated September 20, 2026

Because many Blackburn HQ Inc. products are digital, custom-made, printed on demand, or produced specifically after an order is placed, all sales are final except as expressly described below or where otherwise required by law.

Digital Products

All digital product purchases are final and nonrefundable once access, delivery, or download information has been provided.

Refunds are not offered because a customer changes their mind, does not use the product, or decides that the product is not the right fit.

If you experience a technical problem accessing your purchase, receive the wrong digital product, are charged more than once, or are incorrectly charged shipping or another fee for a digital-only purchase, please contact us. Blackburn HQ Inc. will correct the error and refund any amount charged incorrectly.

Print-on-Demand and Custom-Made Products

Print-on-demand and custom-made products are created specifically for each order. Therefore, we do not accept returns, exchanges, or refunds for:

Buyer’s remorse or a change of mind
Incorrect size, color, or product selections made by the customer
Preference-related concerns
Orders sent to an address entered incorrectly by the customer

If your product arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.

Please include:

Your order number
A description of the problem
Clear photographs showing the entire product and the specific issue

After reviewing the claim, Blackburn HQ Inc. will provide an appropriate resolution, which may include a replacement, correction, or refund.

Please do not return an item unless we specifically instruct you to do so.

Other Physical Products

All other physical-product sales are final unless the item arrives damaged, defective, incorrect, or Blackburn HQ Inc. made an error while processing the order.

Eligible problems must be reported within 30 days of delivery. Please include your order number, a description of the issue, and clear photographs when applicable.

Order and Shipping Errors

If Blackburn HQ Inc. incorrectly charges shipping, processes a duplicate payment, sends the wrong item, or makes another billing or fulfillment error, we will correct the error and refund any amount charged incorrectly.

We cannot guarantee changes or cancellations after an order has been submitted because production and fulfillment may begin immediately.